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What People Say

At the end of the day, we are only good as the care we provide and that’s why we encourage our residents and their families to let us know what they think of our homes.

What our residents and families are saying about Longlands ...

Coming to Longlands has put a real spring in mum’s step and my wife and I are overwhelmed by how good the home is.
- Paul, son of resident
It really is like a load has been taken off our shoulders to know dad is safe and if he does fall or anything happens there will be someone there to help him.
Emma, daughter of resident
It’s great that I can bring his dog Molly in to see him. Deep down I know he likes life at Longlands. They take photos of the various activities and I can tell from the smile on his face. That says it all.
Lucy, grand-daughter of resident
They take an interest in the residents and get to know them as individuals and treat them as if they are people not just a number.
Ann, daughter of resident
We have had to rely on staff heavily over this past year and they have been absolutely marvellous. Whenever I ring they are so helpful and keep me updated.
Valerie, daughter of resident
I knew immediately that it was the place for her. There may be other homes with plusher fixtures and fittings but what matters most is the level of care and at Longlands this is extremely high. The staff are brilliant and look after mum so well and nothing is too much trouble for them.
Julia, daughter of resident
She is a new woman since going there and treats it like a hotel, which is fabulous as that’s what we wanted for her. This is all down to the amazing staff and the fantastic care they provide; we couldn’t be happier with Longlands
Sally, daughter of resident
I know he is in the right place. He is safe and happy and receiving the very best care. There’s nowhere better than Roseleigh and the best compliment I can give is that I would be more than happy to book a room there for myself!
Denise, wife of resident

What our residents and families are saying about Queens Lodge ...

You really don’t know as a family, how much you have given back to our wonderful mum. Thank you so much, you really are the best.
Julie, daughter of resident
My mum is very happy at Queens Lodge so this makes us happy and puts our minds at rest.
Pamela, daughter of resident
We have been delighted with Queens Lodge Nursing Home since my mum arrived. A very welcoming home, the staff are so polite and respectful to the residents.
Jennifer, daughter of resident
She loves living at the care home. All her needs are taken care of and the staff are brilliant. She’s not alone and now has plenty of friends. She’s being looked after in the utmost of care. I have nothing negative about this care home.
Josie, cousin of resident
An absolutely fantastic care home. The staff cannot be faulted and do fantastic job with no fuss, panic or anything. There is always someone you can talk to and they listen. If any action is needed it is done. The facilities are fantastic, as are the rooms, everything easily accessed.
Kenneth, husband of resident
I have placed 3 relatives in this care home over the last 8 years. All have been cared for well, the staff are very helpful and friendly and turnover is quite low which is a good thing. The recent redevelopment has only enhanced things which now means a more up to date environment and furnishings. I would recommend this home to anyone looking to place a relative.
Lesley, relative of residents

What our residents and families are saying about Roseleigh ...

The staff are very good, and I couldn’t be anywhere better, especially with old mate Ken with me as well.
Norman, Resident
It’s got a good atmosphere, and nothing is too much trouble for the staff who go out of their way to help you and accommodate any requests you have.
David, Resident
Roseleigh Care Home is very clean and tidy and the staff are very caring and friendly to my mother and me when I visit.
Stephen, son of resident
“You are well looked after, get a great choice of food and you only need to ask and they get things for you.
Len, resident
Roseleigh is the best place I have ever lived in. I enjoy taking part in activities and it’s the first time in my life that I have been truly happy.
Jean, resident
Great staff who provide a caring environment. Staff are very attentive to the needs of the residents and know each resident’s characteristics. Communication with the management is good.
Andrew, son of resident
If you get the chance to come to Roseleigh I can definitely recommend it. The staff are lovely and treat you so well, the food is good and there are lots of activities. I am very happy here
Margaret Hindmarch, Resident
My nanna and uncle both live in Roseleigh and they are so happy and well looked after which makes me happy. The staff are always on hand to help.
Linzi, relative of residents
She is cared for as an individual and all her preferences are taken into account whether it’s what she does or doesn’t like to eat, or what she likes to do. The staff are brilliant, and I know she is being well looked after physically and mentally. She is in a safe, nurturing environment and all her needs are catered for.
Carole Norris, Daughter

What our residents and families are saying about Riverside Meadow...

The staff were fantastic, the food was really lovely and I felt my parents were really safe in the home.
June, daughter of residents
The staff instantly put our mind at ease and made mam so welcome. They go above and beyond, do a marvellous job and have lovely caring natures. They do an amazing job.
Tracey, daughter of resident
They always go above and beyond and treat the residents not just a person but a family.
Neil, son of resident

What our residents and families are saying about The Millings ...

Mum has really benefited from the encouragement and support given by all staff, her confidence has grown and therefore her desire to participate in social activities has greatly improved. The overall atmosphere is very positive and caring, we wouldn’t hesitate to recommend The Millings.
Jayne, daughter of resident
From the moment I went to see The Millings as a possible care home for my dad, I was blown away by the coziness, the attention to detail to make it feel homely, and the friendly, helpful staff.
Molly, daughter of resident
We are always made to feel welcome by the team at The Millings and they are all always very approachable and happy to address any concerns that we may have about how dad is doing or how his needs have changed. I am very happy to recommend The Millings.
Christopher, son of resident
It is always a pleasure to visit Mum in The Millings where she is so well cared and catered for. The staff are key to her being so comfortable and so content. Each and every member of staff are friendly, helpful and caring, and keeps The Millings spotless.
Matt, son of resident
Mum is very comfortable and extremely well looked after and has formed excellent relationships with the dedicated staff who show her great kindness. The family are delighted we chose The Millings and remain totally reassured she is happy, safe and receives the best possible care all round.
Andrew, son of resident
My mother-in-law has been a resident for just over a year and I have to say that the care and services provided by The Millings continues to be of the highest standard. My mother-in-law loves the social aspect, superb ambience and surroundings. Full marks from me!
Simon, son-in-law of resident

What our residents and families are saying about St Johns House ...

Friendly and caring staff in a warm and welcoming home from home. The care that Mum receives is exemplary – not only from the front-of-house staff but from everyone on the team – housekeeping, catering, maintenance, etc. Nothing is too much trouble. We are delighted that we found such a safe and beautiful home.
David, son of resident
St John’s is well run and as a family, we are kept up to date on Mum which is very reassuring. Making this choice for my Mum was the best thing we did. We are so pleased with the care she receives and always with a smile.
Janet, daughter of resident
Mum has been a resident for four and a half years here, and I am glad that we chose St. Johns. The staff are caring and approachable and there is always some activity or trip out to keep residents occupied. Mum feels comfortable and well cared for, the house is extremely comfortable and clean with good food and companionship.
Brenda, daughter of resident
A well-managed care home with wonderful caring staff. Very clean and tidy and kept that way by the fastidious cleaning staff and maintenance team. The activities organizer makes sure everyone is included and works hard to make sure there are activities every day. The outside space is very well kept and a lovely place to be in warmer weather.
Anita, daughter of resident
St Johns is a wonderful home with wonderful staff. Standards at St John’s are extremely high and the care is second to none. The staff goes above and beyond to provide a safe, warm, welcoming and loving environment and nothing is too much trouble. There are always lots of activities and opportunities to socialise inside and outside the home and the catering team are excellent.
Liz, daughter of resident
St John’s House is an impressive property set in beautifully maintained grounds with summer houses, patios and plentiful seating areas for warmer weather. The home itself is tastefully decorated with a comfortable lounge, various dining areas, and seating areas with views over the gardens. Everywhere is clean, light, and airy and staff go above and beyond to deliver excellent care to all residents in a kind, friendly, and professional manner.
Mandy, daughter of resident
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