A glowing report

Constantia Healthcare’s specialist care home for people with complex care needs has received a glowing report from the UK care regulator.

Lilibet Manor received an overall rating of Good following a comprehensive inspection by the Care Quality Commission (CQC) in June 2023.

This rating was based on the inspector looking at five key areas, namely is the service safe, is the service effective, is the service caring, is the service responsive and is the service well-led. In all five areas the home was rated as Good.

In the report, the inspector noted how the people living at Lilibet Manor are supported to have maximum choice and control of their lives and that their right to privacy and independence is promoted and maintained.

When considering if the service was safe, the inspector found that appropriate arrangements were in place to assess and manage risks to people’s health and wellbeing and that work is planned to further improve safety for everyone at the home, including working with Lancashire Fire and Rescue Service to upgrade fire arrangements.

When looking if the service was effective, the reports states that people’s outcomes are consistently good and that residents are supported to access healthcare services and that staff work closely with other agencies to provide consistent, effective, timely care.

When rating how caring the service is, the inspector said people are supported and treated with dignity and respect and involved as partners in their care.

In relation to responsiveness, the report notes how personalised electronic care planning ensures people have choice and control to meet their needs and that residents are supported to develop and maintain relations to avoid social isolation. The electronic care plans include risk assessments covering residents’ daily living needs including health and well-being, with staff updating daily ‘real-time’ notes on electronic devices.

And, finally, when considering if Lilibet Manor is well led, the inspector described the services as being “consistently managed” and that leaders and the culture they have created promote high-quality, person-centred care.

Emily Whitehurst, Chief Operating Officer at Constantia Healthcare, said: “Since acquiring Lilibet Manor in 2022, we have made a significant investment in staff and training, as well as modernising the service through the introduction of new online systems which enable us to capture real-time care delivery, ensuring the care we provide is tailored specially to each individual resident.

“We are therefore delighted with the findings of the recent CQC report, which reflects this investment and the hard work of the staff team who are dedicated to providing high quality, person-centred care.”

The full report can be viewed here.

Lilibet Manor was formerly known as Crawshaw Hall.

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Specialist care for people with complex needs at Roseleigh in Middlesbrough

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